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Emergency 
Report and Support cannot provide an immediate response to urgent concerns or ongoing incidents. If there is an immediate risk of serious harm to you or anyone else please call the emergency services on 999 (to call from a University extension dial 9999). Please also notify the University’s Security and Response Team on 01334 46 8999 (to call from a University extension dial 8999). In any other circumstances that require an immediate response, you should call the University’s Security and Response Team on 01334 46 8999. 

Covid-19
To report a Covid-19 incident (for example, if someone persists in breaking the rules or fails to respect community members), visit the Report Covid-19 issues web page.
Students coming forward to disclose or report any form of abuse or assault, including bullying and harassment, discrimination, sexual misconduct or hate crime will not face University disciplinary action for having breached Covid-19 health and safety guidelines. No University disciplinary action will be taken in relation to breaches of Covid-19 health and safety guidelines which are disclosed by students in the process of providing information to the University for the purposes of contact tracing. 


The University of St Andrews has many services dedicated to helping students and staff access the support, help and advice they may need.  

Students 

  • The Advice and Support Centre can talk to you about any concerns you have and offer advice. You can also book an appointment to see an adviser or counsellor within Student Services
    Phone: +44 (0)1334 46 2020
    Email: theasc@st-andrews.ac.uk 
  •  If the matter is about a student, you can contact the Student Conduct Officer directly. 
     
  • The wardennial teams in halls of residence are a local first point of contact and can provide help and assistance in a range of matters.  
     
  • St Andrews Nightline is a student-run confidential, anonymous listening and information service.   
     
  • The St Andrews Students’ Association is a student-run body that can provide advice and support.
    Phone: +44 (0)1334 46 2700
    Email: union@st-andrews.ac.uk   
     
  • The Chaplaincy offers pastoral care and support for any student, regardless of religion or belief (including non-belief).
    Phone: +44 (0)1334 46 2866
    Email: chaplaincy@st-andrews.ac.uk   

  • The Mediation Service - provides an effective, informal means of resolving disagreements and conflict at the earliest point. Please email mediation@st-andrews.ac.uk to arrange a time to discuss, in confidence, how mediation can help. The service operates independently and confidentially. 
     
  • Your School president or class representative can help signpost you to appropriate support and resources.  

Staff  

  • Management – you may want to consider approaching your line manager (unless the matter directly relates to them), or the next level of management.  
     
  • Human Resources – if you feel it is appropriate, you can contact HR and request to meet with a member of the HR Business Partner team.  

  • In the first instance, you may want to contact your Business Partner, who is the representative for your School/Unit. See HR Business Partners

  • You can also find a full directory of HR staff contacts.  

  • The Mediation Service - provides an effective, informal means of resolving disagreements and conflict at the earliest point. Please email mediation@st-andrews.ac.uk to arrange a time to discuss, in confidence, how mediation can help. The service operates independently and confidentially. 
     
  • Occupational Health - you can either be referred by your line manager or self-refer.
    Phone: +44 (0)1334 46 2752
    Email: occhealth@st-andrews.ac.uk;
     
  • Equality, Diversity and Inclusion team - if an employee considers that they are being harassed or bullied because of a protected characteristic, the Equality, Diversity and Inclusion team (diversity@st-andrews.ac.uk) will be able to provide confidential help, support and advice. 
     
  • Environmental Health and Safety Services (EHSS) - for any concerns around the health and safety of an individual within University premises (for example, hazards, risk assessments, etc.)
    Phone: +44 (0)1334 46 2750
    Email: ehss@st-andrews.ac.uk  
     
  • Chaplaincy - the University Chaplain is available to offer pastoral care and support for any employee, regardless of religion or belief (including non-belief). 
    Phone: +44 (0)1334 46 2866
    Email: chaplaincy@st-andrews.ac.uk   
     
  • Trade union - trade union representatives are trained to deal with and support employees with any workplace related matters of concern. 
     
  • If you are concerned about a student, you can contact the Advice and Support Centre (ASC) to speak to a member of Student Services staff. 
    Phone: +44 (0)1334 46 2020
    Email: theasc@st-andrews.ac.uk
     
  • If there are any issues related to the conduct of a student, you can contact the student conduct officer:
    Phone: +44 (0)1334 46 4107
    Email: discipline@st-andrews.ac.uk 
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